Public Sector AI 2026 · Glasgow · 21 May 2026

Closing the implementation gap for public sector AI portals.

We help Scottish government, councils, Public Health Agencies and higher education turn AI strategy into services that ship – built with your team, owned by your team.

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What strategy promises, services have to deliver. That gap is where my team works.

Chloe Celani · Partner

Chloe Celani, founder of Dual Track Capability

Public sector organisations we worked with

Central Government

Government

Public Health Agencies

Higher Education

Justice

Local Authorities

Utilities & Infrastructure

Digital Government

How we work

Modern portal delivery, integrated with your AI strategy.

Three things make a public-sector portal land – and most engagements miss at least one of them.

Components that travel

Pattern libraries that compound across services.

Reusable design tokens, components and code patterns. The work you fund once carries forward to every team that comes after.

Built with your team

Capability that stays after we leave.

We document, teach and pair as we build. The people who run the service after handover are the people who shipped it with us.

Compliant routes to delivery

Inside your governance, not around it.

Framework-procured, IR35-aware, public-sector spend-rules ready. We work within the structures you already have.

Why we exist

AI strategies are signed off. Delivery to citizens is the gap. We close it.

Track 1 · Strategy

Strategy and user research.

Discovery, audience research, stakeholder mapping, business case development. We work shoulder to shoulder with policy and programme leads to ground every recommendation in operational reality.

Track 2 · Delivery

Design and implementation.

UX research, service design, prototyping, build, content. Our designers and engineers ship alongside your team – not handing artefacts over a wall.

How we leave

Capability that stays after we go.

Documented methods, embedded ways of working, internal practitioners equipped to run the service after handover. Our success is measured by your independence.

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Case study

A high-stakes citizen portal, delivered in four weeks.

During the 2021 public health crisis, an Australian state government faced an operational failure that put citizens in distress: manual assessment of border-entry applications had collapsed under volume. People waited up to two weeks for urgent travel – to attend a funeral, visit a terminally ill family member. Other applications took five.

Phase 1

Business case

2 weeks · $50,000

We led two qualitative primary research studies, mapped the current process end to end, and put a business case in front of the public sector CEO, the Chief Public Health Officer and the Minister for Public Health. The case was approved and funded inside two weeks.

›Cost-modelled, benefits-tracked business case
›Three-tier ministerial alignment
›Programme funded in two weeks

Phase 2

Service design and delivery

4 weeks · multi-team coordination

We coordinated three agile squads, external consultants and internal stakeholders to ship the full ecosystem: application form, rules engine, chatbot, automated CRM workflows and a Police Compliance App.

›Five integrated products shipped
›Three squads + external partners aligned
›Live service delivering to citizens

100,000+

Applications handled in the first 24 hours

1 wk → 1 hr

Processing time per application

50%

Reduction in submission time

6 weeks

End to end · business case to live service

This is what public-sector delivery looks like when strategy, service design and engineering work as one team.

In their words

It was a really valuable day for me, and very useful to get away from my desk to think broadly and deeply about our ambitions for our web presence. I'm looking forward to the next steps, and excited for the next stage of our journey.

Senior Digital Lead · Queensland Government Department · Workshop participant

At the event

Catch Chloe on the AI Workforce panel.

13:35–14:55

Wednesday · 21 May 2026

Technology & Innovation Centre

University of Strathclyde · Glasgow · BST

AI Workforce — Skills and Embracing Organisational Change

On the panel with

›Lee Dunn – Scot Gov Digital Academy
›Anna Ashcroft-Scott – The Data Lab
›Verity Hislop – Digital Office for Scottish Local Government

Where we work

Sectors we know inside out.

Government

National & devolved government.

Health, justice, regulators, arms-length bodies, central directorates.

We know the rhythms of ministerial accountability and the realities of digital governance.

Higher education

Universities & sector bodies.

Student-facing portals, research infrastructure, institutional administration.

We integrate with academic governance and central procurement.

Local government

Councils & shared services.

Right-sized engagements for councils of every size.

Framework-procured routes, shared-services patterns and capability that scales across 32 organisations.

Working with Dual Track

Begin with a conversation.

Most engagements begin with a confidential discussion of the challenge or opportunity you are addressing. We use this to understand the context, identify whether our capability is well matched to the brief, and propose an appropriate next step.

Get in touch

Initial consultation

A confidential conversation with a principal consultant to discuss your current challenge or programme.

chloe@dualtrackcapability.com →