Privacy Policy.

At DualTrack Capability we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

Our approach is based on the GDPR as a global baseline, with additional notices to comply with the Australian Privacy Principles and applicable U.S. state privacy laws.

Information we collect

  • Personal information such as your name, email address, phone number, and company details when you engage our services or contact us.
  • Usage data about how you interact with our site (e.g. IP address, browser type, pages visited).
  • Cookies and tracking technologies that enhance your browsing experience and help us analyse site traffic.

Legal basis for processing

If you are located in the EEA or UK, we process personal data on these legal bases:

  • Consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interests, such as improving our services.

How we use information

We use your data to:

  • Provide and improve our services.
  • Respond to inquiries and communicate with you.
  • Personalise your online experience.
  • Analyse usage trends and improve site performance.
  • Fulfil legal obligations and protect against misuse.

Sharing of information

We do not sell your personal data. We may share it with:

  • Service providers for hosting, analytics, or other support.
  • Legal authorities when required by law.
  • Business transfers in case of mergers or acquisitions.

Where data is transferred across borders, we rely on safeguards such as Standard Contractual Clauses or adequacy decisions.

Data security

We use technical and organisational safeguards to protect your data. However, no method of internet transmission is 100 percent secure.

Data retention

We keep personal data only as long as needed to meet the purposes outlined in this Policy, unless longer retention is required by law.

Your rights

Global (GDPR baseline)

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Withdraw consent at any time.
  • Data portability.

Australia (APPs)

  • Access and correct your personal information.
  • Complain about breaches to the OAIC.

U.S. state privacy rights (CCPA / CPRA, VCDPA, CPA, CTDPA, UCPA)

  • Know what data we collect, use, or disclose.
  • Request deletion (with certain exceptions).
  • Opt out of the sale or sharing of personal data.
  • Opt out of targeted advertising or profiling, where applicable.
  • Be free from discrimination when exercising rights.

To exercise your rights, contact us at chloe@dualtrackcapability.com.

International data transfers

Your data may be processed in countries with different data protection standards. We implement lawful mechanisms such as Standard Contractual Clauses and adequacy frameworks to protect it.

Children’s privacy

Our services are not directed at children under 16 (or the minimum age of digital consent in your region). We do not knowingly collect children’s personal data.

Third-party links

Our website may link to external sites. We are not responsible for their content or privacy practices.

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.

Contact us

If you have questions about this Privacy Policy, contact us at:

Dual Track Capability
Email: chloe@dualtrackcapability.com

  • EEA / UK users may contact your local Data Protection Authority.
  • Australian users may make complaints to the OAIC at oaic.gov.au.
  • U.S. users may contact your state Attorney General or relevant privacy regulator (e.g. the California Privacy Protection Agency).